Helpline: 0117 9682 265

General terms of use and privacy policy

Acceptable use

This website is the property and the intellectual property of ConnectMedical (SouthWest) Ltd trading as The programming of this site, and the images and the material presented on it are our copyright and you are not permitted to copy any part of it for commercial use or distribution without our express prior written permission.

The only permitted use of this website is by individual persons for their own personal non-commercial use, for instance, looking up the doctors who might treat them or the hospitals they might visit or by GPs and specialists involved in patient care. values its intellectual property . We will take all necessary steps to protect our intellectual property and any unauthorised use of the material on our website may result in legal proceedings.

Trademarks and the logo are trademarks of (SouthWest) Ltd.You may not use our trademarks without prior written permission from us. is a trademark URL of ConnectMedical services Ltd.


This site is maintained and operated from England. Your use of this website is conditional upon you agreeing to be bound by English Law. If a dispute arises in connection with your use of this web site, then that dispute shall be determined exclusively in the Courts in England.

Legal notices & privacy statement

Important notice and disclaimer does not give healthcare advice or information. If you need health care advice you should consult a suitably qualified professional Whilst we undertake checks of all Specialists whose details are displayed on our website we offer no warranty that any health care provider will meet your requirements. makes no claims that Specialists whose details are displayed on this site are in any way superior in competence or cheaper in price than those whose details are not shown.

Whilst we take all reasonable steps to ensure our information is accurate and up to date we are not able to guarantee that it is complete, accurate or up to date. If in doubt you should seek the advice of a healthcare professional. We exclude all express and implied warranties or conditions unless they are clearly stated on this site as being contractually binding on us and so far as such exclusion is or disclaimer is permitted by law.

This disclaimer does not affect your statutory rights.


All Specialists whose details are displayed on are required to have their own complaints procedures and indemnity insurance and you should contact them in the first instance if you have a complaint relating to their service.

If you wish to complain about the services of itself, then a complaint should be put in writing or sent by email to (email address) including your contact will contact you within 48 hours to discuss it.

The complaints procedure is available as a downloadable pdf or as a paper leaflet if requested.

Accuracy will take all reasonable steps to avoid giving inaccurate or out of date information and use its best endeavours to correct errors if notified of such.

Privacy reserves the right to publish information that is in the public domain. This may identify individuals who provide healthcare services. It will not publish any private information without express consent. is registered with the United Kingdom Data Protection Registrar and is a to dealing with personal data in the spirit of the Data Protection Act 1998 ("the Act"). holds a current Data Protection registration which may be inspected at The Information Commissioner's Office (ICO) website. The registration number is A8015202.

Use of your data only collects the information which you fill in on a contact form. This information allows us to put you in touch with a specialist of your choice. does not share this information with any other parties except with your express consent. does not collect any health information although it does collect information on the kind of procedure you require in order to connect you with the correct specialist. Information on the procedure you require is transmitted securely to the specialist. We recommend that you deal securely with any paperwork you are given by your GP and if you have concerns about your confidentiality being breached you should destroy both electronic and paper copies of any communication from

How we may obtain personal information

We may collect personal data concerning you and gather information connected with your use of this site in a number of ways. This may arise by virtue of you visiting this site (using the standard data generated by our website server logs), by you participating in site surveys, or by you contacting us.

Access to parts of this website and use of certain facilities may require you to properly identify yourself to us and you must abide by our 'acceptable use' policy.

Use of information that does not identify you

We may use personal data for the provision of demographic information of an aggregated and collective nature for our own analysis of commercial trends, site usage and other similar research and statistics. We may share this with third parties in an anonymous format that does not allow you to be identified.

Legality and compliance with regulation will comply with the law and with relevant regulations. The company is registered with the office of data protection and complies with its legal responsibilities.

Impartiality has no political may produce publications that include advertising or sponsorship.


If you have any comments on how this site could be improved or wish to contact us about some other matter please refer to the contact us section.

Links to and from other sites

This site may only be linked from third party sites with prior written consent. Deep linking to this site without written permission is expressly prohibited. We have no control over and do not vet the content policy or procedures of third party sites and do not accept liability or responsibility for the same even if there is a hypertext link on this site to another site. Links from or to a third party site does not indicate our endorsement of that third party site or any of the goods or services offered by it. If you have a complaint regarding such a link on this site please use the Contact us section.

Company information (SouthWest) Ltd (trading as is registered in England and Wales registration number 9166359. Registered office 67 Stoke Hill, Bristol, Avon BS9 1EP

NHS Funding gives information for patients who may either be insured or paying for themselves. For information about NHS funded care you should speak to your GP. Some clinical commissioning groups (CCGs) set strict criteria for access to specific referrals or procedures. However patients can apply for individual funding. Your GP will be able to advise you further on what is covered by the exceptional funding guidelines and will need to fill out application forms which are considered by a panel.

Such applications are not always succesful however.

Cost of appointment

The specialist details will carry a cost for an initial appointment. This figure has been supplied by the specialist themselves and this is what they should charge you. The specialist themselves is responsible for updating this information should it change. Sometimes the cost of the appointment will include a procedure if this is simple and straightforward but on other occasions if a procedure is necessary then this may be a separate cost.

Cost of Procedures

The illustrative cost given on the procedure information sheet is to give a rough idea only of the sort of cost you might expect. It is not an average nor do we give a range of costings. The actual cost you may pay for any procedure will be discussed with you by the specialist on a case by case basis as there may be a number of individual and personal factors which influence this cost.

Disclaimer: Your GP has no financial interest in is an independent company. We believe that if you are paying for your own healthcare you should understand what it is you are buying. We believe you should have access to information that empowers you to make real choices. is the trading style of (South-West) Ltd. Data protection registration A8015202. Company Number:9166359. Registered Office: 67 Stoke Hill Stoke Bishop, Bristol BS9 1EP Tel :01179 682 265 Mobile: 07757670298